Not a lot. We are pretty easy going. But your pets welfare is our priority, so there are a few basics we need.

• A current vaccination certificate.
• Contact number. These days with cell phones and international roaming, you are pretty much constantly contactable.
• Dogs should be on a fortnightly tick prevention program during the summer months
• Dogs and cats should be on a monthly flea prevention program all year
• Your dog and cat should have good manners. We only accept properly socialized dogs.

You are more than welcome to bring in personal items. In actual fact though, we find that the toys they are interested in at home are often ignored while here. Or worse, they exchange toys with their neighbours, and demolish the lot. Great fun! There are lots more interesting things to do, such as playing with others. We will happily administer medication, but please make sure your Vet has written the dispensing directions clearly.  Geriatrics with their special needs are welcome, and diabetics.

Your pet’s accommodation includes it’s own suite, with bed and bedding. Exercise is given daily. We have an adventure playground for the littlies, under shade cloth,  grassed exercise  yards for the biggies, with trees. Cats have a meshed outdoor covered play area.The dogs receive freshly cooked casseroles of chicken, lamb or beef. The dried food is always top of the range quality.  Cats are never mixed. A dog may play with another if it wants to.

Payment is quite flexible. EFTPOS is available. You can pay when you pick your pet up at the end of the holiday. Some people like to pay half before and half at the end. Some leave their card details with us and then anyone can pick up the pet. Card details are encrypted on our computer reservation system. Any details written on paper is shredded. We dont take paper cheques, but do have GPRS EFTPOS to help the elderley, who only have cheque books and debit cards. We dont take deposits, but do ask you let us know if you are cancelling. If you don’t, you will be placed on a “special customers” list. I guess you have watched enough spy movies to understand what that means!

Help us to help you

If you are first time customer, you will know much more about your pet than we do. We will have to rely on your information to understand your pet. You can help a lot by telling us a bit about your best friend. Some things are quite important. Here are some examples of things we like to know:

• Is your pet an escape artist? We try to give the kids holidaying here as much freedom as possible, including the large exercise yards. So we need to know if they are likely to try something adventurous. If you think he will escape from anything and everything, perhaps you should bring him in with his very own Translink GO card and absailing kit.
• Does your pet enjoying going for a ride? Some guests really enjoy scooting around the 7 acres on the golf buggy. But we won’t risk it if your friend is going to bolt.
• Is your pet afraid of anything? Some of our guests don’t like thunder and occasionally one is frightened of the entire world. If he needs a Gin and Tonic at 4pm on thundery days, we are happy to provide at public bar prices.

We have seen some pets that we have been told are timid become the biggest stand over merchants in the kennels while “Killer” is such a whimp he has to be cuddled 6 times a day and is too afraid to say “Hi” to his neighbour. So pets can change in different circumstances. I always liken it to a reminder that is parked deep inside the brain. All dogs have evolved from the wolf and thereby have some feelings and emotions that they feel comfortable with. For example we are told “Freddy” is afraid of thunder. A storm arrives, we go to check on “Freddy” and he is asleep in his bed. “Why?” He should be in a frenzy. I believe these innate feelings they have are “back in the wolf pack” – surrounded by other dogs- that it is protected – so there is no need to be upset. Some dogs still get upset, some who should don’t. The more we know about your pet the better.